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Shipping & Delivery Policy
Updated on 2025-09-02
We ship worldwide with reliable carriers and door-to-door tracking. Below you’ll find processing times, delivery estimates by region, duties information, and how we help if a parcel goes missing.
Processing Times
Orders are usually processed within 1–2 business days. During launches and holidays, please allow an extra 1–2 days.
Methods & Carriers
- Standard: Postal or economy courier with end-to-end tracking.
- Express: Expedited courier options at checkout where available.
- Origin: Our primary fulfillment operates from Asia/US partner facilities; specific origin may vary by stock location.
Delivery Estimates by Region
| Region | Standard | Express |
|---|---|---|
| United States | 5–9 business days | 2–4 business days |
| Canada | 6–10 business days | 3–5 business days |
| United Kingdom | 5–9 business days | 2–4 business days |
| EU (most countries) | 6–12 business days | 3–6 business days |
| Australia & New Zealand | 7–12 business days | 3–6 business days |
| Asia (selected) | 4–9 business days | 2–4 business days |
| Rest of World | 8–15 business days | 4–7 business days |
Estimates exclude processing time, customs inspections, and remote-area delivery adjustments.
Shipping Costs & Free-Shipping Thresholds
- Calculated at checkout based on destination, weight, and speed.
- Free shipping may be offered for qualifying carts above a threshold (displayed at checkout and in promotions).
- Express upgrades are optional and non-refundable once dispatched.
Tracking & Delivery
- A tracking link is emailed once your order ships. It can take 24–48 hours to show movement.
- Delivery may require a signature in certain regions; carriers may leave parcels in a safe place at their discretion.
- For time-sensitive events (weddings, shoots, festivals), consider Express and order early.
Customs, Duties & Taxes
Import duties, VAT/GST, and local taxes are the customer’s responsibility unless stated otherwise at checkout. Customs processing may extend delivery timelines. We cannot undervalue parcels or mark as gifts.
Wrong Address, Delays & Lost Parcels
- Address changes: Contact us immediately before dispatch; we cannot reroute once shipped.
- Delays: Weather, customs, and peak seasons can add time; check your tracking for the latest scans.
- Lost parcels: If tracking shows no movement for 10+ business days (domestic) or 14+ (international), we will investigate with the carrier and arrange a replacement or refund per policy.
Pre-orders & Split Shipments
Orders containing pre-order items may ship together once all items are available, or be split at our discretion. Separate tracking numbers will be provided for split shipments.
Helpful Links (Curated)
- Popular Tattoos – ships fastest
- Ankle Tattoos – festival friendly
- Arm Tattoos – everyday wear
- Japanese Anime Tattoos – themed sets
- Discover Mystic Ink – materials & care
Quick picks: Water-Resistant Fine-Line Set · Minimal Symbol Minis
FAQ
When will my order ship?
Within 1–2 business days in most cases; allow extra time during launches and holidays.
Do you offer express shipping?
Yes, where available. Options and rates are shown at checkout.
Who pays customs and taxes?
Customers are responsible unless stated otherwise at checkout.
What if my parcel is lost?
Contact support if tracking stalls beyond the thresholds above; we’ll investigate and resolve.
Can I change my address after ordering?
Contact us immediately; changes are not guaranteed once the order is dispatched.
Contact
Shipping questions? Email support@mysticink.shop with your order number.